JEDOX PERFORMANCE
JEDOX PERFORMANCE
Services
Performance Tuning
Fault Repairs & Diagnostics
Jedox Performance
Livingston, Scotland
Last Updated: June 2026
These Terms of Service (“Terms”) govern your use of the Jedox Performance website, services, and all related transactions. By accessing our website, requesting a quote, booking a service, or engaging with Jedox Performance in any capacity, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our website or services. We reserve the right to modify these Terms at any time. Continued use of our services following changes constitutes your acceptance of the updated Terms.
Jedox Performance provides a range of professional automotive services including, but not limited to:
Our services are limited to the specific work detailed in your booking confirmation or service agreement. Any work outside the agreed scope requires a separate quotation and written approval.
All services are performed by qualified technicians using professional-grade diagnostic and tuning equipment. We maintain high standards of workmanship and professionalism in all our operations.
Quotations provided are estimates based on the information you provide. Final pricing may vary depending on:
Quotations are valid for 14 days from the date of issue unless otherwise specified. After this period, a new quotation may be required.
A booking is confirmed only when you receive written confirmation from Jedox Performance. This confirmation will include:
If you need to modify your booking, contact us as soon as possible. We will attempt to accommodate changes subject to availability. Significant changes may require a revised quotation.
We accept payment via:
If payment is not received by the agreed date, we reserve the right to:
All prices quoted are inclusive of VAT where applicable. Additional charges for parts, materials, or unforeseen work will be communicated to you before proceeding.
We provide a 12-month warranty on all services performed, covering:
The warranty does NOT cover:
To claim warranty coverage, you must:
The warranty is void if:
You acknowledge that vehicle modifications carry inherent risks, including but not limited to:
Modifications performed by Jedox Performance may affect your vehicle manufacturer’s warranty. You are responsible for understanding these implications and notifying your vehicle manufacturer if required.
You are responsible for:
Jedox Performance is not liable for:
You may cancel your booking by providing written notice:
We reserve the right to cancel or postpone services if:
In such cases, any deposit will be refunded or credited to a future booking.
Refunds for completed services are not available unless:
Refund requests must be submitted within 30 days of service completion.
Approved refunds will be processed within 14 working days to your original payment method.
To the maximum extent permitted by law, Jedox Performance’s total liability arising from or relating to these Terms or your use of our services shall not exceed the amount you paid for the specific service giving rise to the claim.
Jedox Performance is not liable for:
These limitations do not apply to:
All tuning files, software, calibrations, and intellectual property created or used in the provision of services remain the property of Jedox Performance or our licensors.
You are granted a non-exclusive, non-transferable license to use the tuning files solely on your vehicle for personal use.
You may not:
Unauthorised use of intellectual property may result in legal action and damages.
Diagnostic services include computer-based analysis of vehicle systems using professional diagnostic equipment. Diagnostics may identify issues but do not guarantee resolution.
Diagnostic fees are charged separately and are non-refundable unless a fault is identified and you choose not to proceed with repairs.
Diagnostic findings are provided as recommendations only. You are not obligated to proceed with any repairs identified.
Whilst we use professional diagnostic equipment, some issues may not be immediately identifiable. Additional diagnostics or testing may be required.
Appointments must be booked in advance through our website, phone, or email. Availability is subject to our current workload.
You will receive a confirmation email or phone call with your appointment date, time, and service details.
Please arrive on time for your appointment. If you are running late, contact us immediately.
If you fail to attend your appointment without prior notice:
Service times are estimates only. Actual duration may vary depending on vehicle condition and complexity. We will keep you informed of any delays.
You are responsible for ensuring your vehicle is in safe, roadworthy condition when dropped off. We are not liable for pre-existing mechanical issues unrelated to our services.
Whilst we take reasonable precautions, Jedox Performance is not responsible for:
We recommend removing valuables before dropping off your vehicle.
We reserve the right to inspect your vehicle before, during, and after service. If the vehicle is deemed unsafe or unroadworthy, we may refuse to proceed with services.
If additional work is identified during service that was not included in the original quotation, we will contact you for approval before proceeding. Additional charges will apply.
If you have a complaint or dispute, please contact us immediately:
We will attempt to resolve the issue within 14 days.
If informal resolution is unsuccessful, you may submit a formal complaint in writing, including:
We will respond to formal complaints within 30 days.
If the dispute cannot be resolved between us, either party may pursue legal action through the appropriate UK courts.
Nothing in these Terms affects your statutory consumer rights under UK law. If you are a consumer, you have the right to pursue complaints through alternative dispute resolution mechanisms or consumer protection agencies.
You agree not to:
Breach of these provisions may result in:
By using our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements.
You confirm that you own the vehicle or have the legal authority to authorise modifications and services on the vehicle.
We treat all customer information as confidential and will not disclose it to third parties except as required by law or with your written consent.
Your personal data is processed in accordance with our Privacy Policy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
You agree to indemnify and hold harmless Jedox Performance, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
Our website may contain links to third-party websites and services. We are not responsible for:
Use of third-party links is at your own risk. We recommend reviewing third-party terms and privacy policies before engaging with external services.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, or if not possible, severed. The remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and Jedox Performance regarding the provision of services. These Terms supersede all prior negotiations, understandings, and agreements.
These Terms are governed by and construed in accordance with the laws of Scotland and the United Kingdom.
You agree to submit to the exclusive jurisdiction of the Scottish courts and English courts for resolution of any disputes arising from these Terms.
For questions, complaints, or clarifications regarding these Terms, please contact us:
Jedox Performance
Livingston, Scotland
Phone: 01506 363663
Email: [email protected]
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following changes constitutes your acceptance of the updated Terms.
We recommend reviewing these Terms periodically to remain informed of any changes.
By booking a service or using our services, you acknowledge that:
© 2026 Jedox Performance. All rights reserved.
These Terms of Service are designed to protect both Jedox Performance and our customers. We are committed to providing professional, high-quality services whilst maintaining clear and fair terms of engagement.
For the most current version of these Terms, please visit our website at https://jedoxperformance.co.uk/terms